{"id":14036,"date":"2022-03-23T18:10:41","date_gmt":"2022-03-23T23:10:41","guid":{"rendered":"https:\/\/maghreb-observateur.com\/?p=14036"},"modified":"2022-03-23T18:11:28","modified_gmt":"2022-03-23T23:11:28","slug":"le-maroc-veut-ameliorer-laccueil-des-mre-dans-les-aeroports","status":"publish","type":"post","link":"https:\/\/maghreb-observateur.com\/?p=14036","title":{"rendered":"Le Maroc veut am\u00e9liorer l\u2019accueil des MRE dans les a\u00e9roports"},"content":{"rendered":"\n<p><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"500\" alt=\"Le Maroc veut am\u00e9liorer l\u2019accueil des MRE dans les a\u00e9roports\" src=\"https:\/\/www.bladi.net\/img\/logo\/aeroports-marocains-accueil-mre.jpg\">\u00a9 Copyright : DR<\/p>\n\n\n\n<p><strong>L\u2019Office national des a\u00e9roports (ONDA) a d\u00e9cid\u00e9 d\u2019am\u00e9liorer l\u2019exp\u00e9rience client \u00e0 l\u2019a\u00e9roport Mohammed V de Casablanca, le premier du Maroc. Dans ce sens, une r\u00e9union de lancement de la d\u00e9marche \u00ab\u00a0Lean Six Sigma\u00a0\u00bb s\u2019est tenue mardi, en pr\u00e9sence des diff\u00e9rents intervenants dans la cha\u00eene de valeur du passager et de la directrice de l\u2019Office, Habiba Laklalech.<\/strong><\/p>\n\n\n\n<p>La d\u00e9marche \u00ab\u00a0Lean Six Sigma\u00a0\u00bb (LSS) est une combinaison de deux m\u00e9thodes (\u201cLean\u201d et \u00ab\u00a0Six Sigma\u00a0\u00bb) qui \u0153uvrent pour am\u00e9liorer la qualit\u00e9 des services et la satisfaction client. Sa mise en place permettra non seulement de r\u00e9duire les d\u00e9lais de traitement mais aussi d\u2019am\u00e9liorer la qualit\u00e9 de service en optimisant l\u2019emploi des ressources. Il est pr\u00e9vu que cette op\u00e9ration soit lanc\u00e9e au niveau de la zone des arriv\u00e9es internationales, afin de r\u00e9duire de 20\u00a0% le temps de s\u00e9jour du passager et la variabilit\u00e9 du processus.<\/p>\n\n\n\n<p>La d\u00e9marche LSS \u00ab\u00a0sera d\u00e9ploy\u00e9e avant la saison estivale et notamment durant l\u2019op\u00e9ration Marhaba 2022\u00a0\u00bb, avant d\u2019\u00eatre \u00ab\u00a0g\u00e9n\u00e9ralis\u00e9e ult\u00e9rieurement aux autres a\u00e9roports nationaux\u00a0\u00bb, est-il pr\u00e9cis\u00e9. L\u2019engagement des diff\u00e9rentes parties prenantes dans cette d\u00e9marche \u00ab\u00a0permettra de faire figurer l\u2019a\u00e9roport Mohammed V parmi le top 100 des meilleurs a\u00e9roports du monde\u00a0\u00bb, estime Habiba Laklalech, directrice de l\u2019ONDA.<\/p>\n\n\n\n<p>Source : Bladi<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a9 Copyright : DR L\u2019Office national des a\u00e9roports (ONDA) a d\u00e9cid\u00e9 d\u2019am\u00e9liorer l\u2019exp\u00e9rience client \u00e0 l\u2019a\u00e9roport Mohammed V de Casablanca, le premier du Maroc. Dans ce sens, une r\u00e9union de&hellip; <\/p>\n","protected":false},"author":87,"featured_media":9404,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"ngg_post_thumbnail":0},"categories":[99,114],"tags":[],"_links":{"self":[{"href":"https:\/\/maghreb-observateur.com\/index.php?rest_route=\/wp\/v2\/posts\/14036"}],"collection":[{"href":"https:\/\/maghreb-observateur.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/maghreb-observateur.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/maghreb-observateur.com\/index.php?rest_route=\/wp\/v2\/users\/87"}],"replies":[{"embeddable":true,"href":"https:\/\/maghreb-observateur.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14036"}],"version-history":[{"count":1,"href":"https:\/\/maghreb-observateur.com\/index.php?rest_route=\/wp\/v2\/posts\/14036\/revisions"}],"predecessor-version":[{"id":14037,"href":"https:\/\/maghreb-observateur.com\/index.php?rest_route=\/wp\/v2\/posts\/14036\/revisions\/14037"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/maghreb-observateur.com\/index.php?rest_route=\/wp\/v2\/media\/9404"}],"wp:attachment":[{"href":"https:\/\/maghreb-observateur.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14036"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/maghreb-observateur.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=14036"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/maghreb-observateur.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=14036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}